Refund Policy

Last updated: March 25, 2026

1. New subscriptions

If you cancel within 7 days of your initial signup, and your onboarding call has not yet taken place, you're entitled to a full refund. Contact us using the details below and we'll process it promptly.

2. After the 7-day window

Once the 7-day window has passed, or your onboarding call has already taken place, subscription payments for the current billing period are non-refundable. You can still cancel at any time — cancelling simply stops future billing rather than refunding the current period.

3. Annual plans

The same 7-day window applies to annual subscriptions. Beyond that window, annual plans are non-refundable for the remainder of the billing year, but you're welcome to cancel auto-renewal at any time so it doesn't renew for a following year.

4. How to cancel or request a refund

Email us at the address below with your account details. We aim to respond within a few business days.

5. Service issues

If the service is not working as described through a fault on our side — not simply a preference change or a change of mind — reach out and we'll work with you directly on a fair resolution, separate from the standard window above.

6. Contact

Refund and cancellation requests: support@nevernix.com